SHA Best Department Award

A prestigious award with Peak Hospitality Solutions Pte Ltd

SHA BEST DEPARTMENT AWARDS

 

Dear Industry Colleagues,

 

SHA Best Department Awards with the main objective of providing a benchmark for the Rooms Division guest services standards in the Front Office, Concierge, Reservations and Housekeeping Departments and to recognize the best in class with respect to the 3 categories of hotels, namely, Luxury, Deluxe and Superior.

 

As in previous years, we will execute the mystery shopping exercises between August and October for all participating hotels.  To register for the competition, please complete the Registration Form online at http://aicr.org.sg/awards-registration/sha-best-department/ before 31st July, 2017.  We will follow-up upon receipt of your registration with more details on the competition and accessing the reports on our online mystery shopping platform.

 

In support of SHA’s objective of Raising the Bar on professionalism and service standards of the industry in Singapore and with the kind sponsorship from Peak Hospitality Solutions, we look forward to an exciting and fruitful competition.

 

Thank you for your continued support and all the best with the competition.  May the best teams win!

 

Best regards,

Adeline Teoh

President of ARDE, Singapore

Competition Format

The mystery shopping exercise will begin in July and end in October. This date includes the collating of audit reports by IFH Asia Pacific.

The participating hotel with the most number of audit points shall be the winner according to the awards category.

Award Categories

Best Front Office Department
  • Superior Hotel
  • Deluxe Hotel
  • Luxury Hotel
Best Concierge Department
  • Superior Hotel
  • Deluxe Hotel
  • Luxury Hotel
Best Housekeeping Department
  • Superior Hotel
  • Deluxe Hotel
  • Luxury Hotel
Best Reservations Department
  • Superior Hotel
  • Deluxe Hotel
  • Luxury Hotel
Entry Criteria

To qualify for the competition, the hotel must

  1. Register using official form sent by ARDE.
  2. Provide a complimentary room night voucher, including a Buffet Dinner and Breakfast for one guest only.

For more information, please contact us.

Past Winners
2007
Superior Hotel
Best Front Office Department PARKROYAL Beach Road
Best Concierge Department Le Meridien
Deluxe Hotel
Best Front Office Department Meritus Negara
Best Concierge Department Conrad Centennial
Boutique Hotel
Best Front Office Department Scarlet Hotel
2008
Superior Hotel
Best Front Office Department Gallery Hotel
Best Concierge Department Carlton Hotel
Deluxe Hotel
Best Front Office Department The Ritz Carlton Millenia Singapore
Best Concierge Department Conrad Centennial
2009
Superior Hotel
Best Front Office Department PARKROYAL Beach Road
Best Concierge Department PARKROYAL Beach Road
Best Housekeeping Department Park Hotel Clarke Quay
Deluxe Hotel
Best Front Office Department Shangri-La Singapore
Best Concierge Department Regent Singapore
Best Housekeeping Department Shangri-La Singapore
2010
Superior Hotel
Best Front Office Department PARKROYAL Beach Road
Best Concierge Department Swissotel Merchant Court
Best Housekeeping Department Park Hotel Clarke Quay
Deluxe Hotel
Best Front Office Department Shangri-La Singapore, The Ritz-Carlton Millenia Singapore
Best Concierge Department Royal Plaza On Scotts
Best Housekeeping Department The Fairmont Singapore
2011
Superior Hotel
Best Front Office Department New Majestic Hotel
Best Concierge Department Swissotel Merchant Court
Best Housekeeping Department Wangz Hotel
Deluxe Hotel
Best Front Office Department Grand Park Orchard
Best Concierge Department Pan Pacific Singapore
Best Housekeeping Department Royal Plaza on Scotts
Best Individual Award
Mr Khairi – Grand Park Orchard
2012
Superior Hotel
Best Front Office Department Wangz Hotel
Best Concierge Department Park Regis Singapore
Best Housekeeping Department Wangz Hotel
Deluxe Hotel
Best Front Office Department Capella Singapore
Best Concierge Department Royal Plaza on Scotts, Orchard Hotel, Hotel Michael
Best Housekeeping Department Shangri-La Singapore
Best Individual Award
Mr Kelvin Tan – Conrad Centennial
2013
Superior Hotel
Best Front Office Department Park Hotel Clarke Quay
Best Concierge Department Grand Park City Hall
Best Housekeeping Department Park Hotel Clarke Quay
Deluxe Hotel
Best Front Office Department Capella Singapore
Best Concierge Department Park Royal on Pickerings
Best Housekeeping Department Capella Singapore
Best Individual Award
Mr Bob – Grand Park Orchard
2014
Superior Hotel
Best Front Office Department Quincy Hotel
Best Concierge Department Ramada Hotel
Best Housekeeping Department Holiday Inn Atrium
Best Reservations Department Park Regis Hotel
Deluxe Hotel
Best Front Office Department Rendezvous Hotel Singapore
Best Concierge Department Grand Park Orchard
Best Housekeeping Department Hotel Michael
Best Reservations Department Marina Bay Sands
Luxury Hotel
Best Front Office Department Shangri-la Singapore
Best Concierge Department Capella Singapore
Best Housekeeping Department Shangri-la Singapore
Best Reservations Department Fairmont Singapore Hotel
Best Individual Award
Mr Prakash– The Ritz-Carlton, Millenia Singapore

Enter competition now

Details of hotel
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Categories of Awards