“There are no such things as service industries. There are only industries whose service components are greater or less than those of other industries. Everybody is in service.” – Theodore Levitt. This holds much truth for me as I never would have dreamed of being part of such a prestigious competition with so many excellent hoteliers who have been so supportive and encouraging throughout the course of ROTY. I have learned much from them as well as the trainers – lessons that I can take back to work and also the real connections I’ve made that are invaluable.
I am deeply humbled and truly honoured at this opportunity and would like to thank everyone on this ROTY journey with me, especially my colleagues, managers & the concierge team for giving me their time because they chose to believe in me and more importantly for me to believe in myself and the fact that each and every one of our thoughts & opinions shared are valid and relevant to the growing hospitality industry.