Representing Amoy from FEH to take part in the prestigious competition ROTY is an eye opener for me! I am surprised by how much I can learn from the different ROTY participants from the competition as well as the courses materials which I can apply for my hospitality career – be it facing the quirky guest encounters or the memorable and positive guests who made an impact in my life.
After going through this competition, I have learnt to be more patient in understanding my guests and how I can showcase my love for service to them. The friends I made in ROTY (be it the ROTY participants or my FEH family) is the biggest takeaway as they are the best support I can ever wish for! A big shoutout to my Hotel Manager, Douglas Fernandez, for always believing in me and seeing the potential I have for the service industry. I will do FEH Company proud!