Heng Joan Sheng Douglas

The Ritz-Carlton Millenia Singapore

To be able to participate in the prestigious Receptionist of the Year competition has definitely been one of the major highlights in my young career in hospitality thus far. The challenges and pressure put forth to me during the competition has definitely honed my skills not just in the technical aspects of being a receptionist, but also the human aspects, such as guest interaction and empathy. With it being widely viewed as THE door to endless opportunities in the industry due to the exposure and recognition one can gain from the experience, I am only thankful to be given this opportunity to be part of the competition.

I would also like to sincerely thank The Ritz-Carlton, Millenia Singapore for entrusting me to be the hotel’s ambassador and representative for the competition. A very special mention also goes out to ARDE, together with the instructors, coaches, mentors and industry leaders who continuously seek to contribute and shape new industry entrants like myself to adapt and find success in today’s ever-changing hospitality industry.