Fiona Ng Lip Yi

W Singapore - Sentosa Cove

My experience during ROTY has been nothing short of amazing. From meeting other fellow hoteliers, going through the various workshops conducted, and up to the finalist bootcamp, it has definitely been an enriching and eye-opening experience. The journey has provided me with greater insights in the industry, boosted my confidence in elevating guest experiences and has definitely been helpful in my career progression.

It has been my uttermost pleasure to be representing my hotel in this year’s Receptionist of the Year Competition. This definitely would not have been possible without my managers and team back in W Singapore – Sentosa Cove, who have showed constant support throughout this journey.