The opportunity to participate in ROTY 2019 has been an eye-opening experience for me.
With no experience and a degree in psychology, I took a leap of faith and joined this industry. I was exposed to the role of receptionist and have come to realise that the norm of registering guests barely scratches the surface. The knowledge of revenue management, upselling and occupancy management allow me to better prepare for ROTY 2019. It has been a fruitful learning experience. With the necessary problem-solving skills, I am more confident and proficient in handling different work situations.
I am sincerely thankful for the workshops and bootcamp organised by ARDE. Alongside with my family, being the pillar of support for me throughout. Furthermore, I would like to extend my gratitude to my FOM, Ms Salwa for her guidance and teachings. Lastly, my colleagues who shaped me to be who I am today.