The Receptionist of the Year (ROTY) Competition is back and into its 24th year! This year’s winner will be representing Singapore to compete for the David Campbell Trophy in February 2020 in Warsaw, Poland.
While we congratulate Ms. Estelle Niveau, from Paris, France for winning the coveted David Campbell Trophy 2019 in London, United Kingdom, we aspire to bring the trophy back to Singapore. Now is the time to hunt for our next Singapore representative! YOUR Hotel’s representative may be the next winner!
Registration is opened from 3 June 2019 to 30 June 2019. Hotels can enjoy the convenience of registering their nominations online at: http://aicr.org.sg/awards-registration/receptionist-of-the-year.
Qualified nominees will be contacted by the ROTY Competition Organising Committee by early July 2019.
For highlights of the ROTY Competition and the ROTY Roadmap, please refer to the attached pdf file. Should further information be required, please contact us at email@example.com.
We look forward to your Hotel’s participation!
Marvin Ho & Alvin Tan
ROTY Organizing Committee
There are two stages: the Preliminary Round comprising a Written Assessment and an Interview, to be held in August 2019, and the Final Round, consisting of a Written Examination and a Role Play, is scheduled in October 2019.
The International Competition, to be held in February 2020 in Warsaw, Poland, comprises a Written Examination and a Role Play.
To qualify for the competition, the nominee must:
Skills and knowledge related to
A written assessment of your nominee performance will be made available for all participants.
|Year||ROTY Winners||Represented Hotel|
|2019||Azmi Idris||Four Seasons Hotel Singapore|
|2018||Koh Shi Han Amanda||Pan Pacific Singapore|
|2017||Heng Jian Sheng Douglas||Ritz-Carlton Millenia Singapore|
|2016||Christine Yeo||PARKROYAL on Pickering hotel|
|2015||Alvin Tan||Ritz Carlton Millenia Singapore|
|2014||Carmen Foong||The Regent Singapore|
|2013||Gwendolyn Chia||St Regis Singapore|
|2012||Shireen Bhullara||Raffles Hotel|
|2011||Diane Lim||InterContinental Singapore|
|2010||Joan Seng||Conrad Centennial|
|2009||Ivy Teong||Royal Plaza on Scotts|
|2008||Makoto Namiki||Pan Pacific Singapore|
|2007||Dawn Yeo||The Fullerton Hotel|
|2005||Ian Soh||Grand Copthorne Waterfront|
|2006||Karene Lim||Four Seasons|
|2004||Christina Ho||Raffles The Plaza|
|2003||Jennifer Lai||Raffles The Plaza|
|2002||Edmund Lim||Mandarin Oriental|
|2001||Aisha Ahmad||Four Seasons|
|2000||Shanny Goh||Westin Plaza|
|1998||Sukhbir Kaur||Sheraton Towers|
|1997||Logan Nathan||Four Seasons|
|1996||Janet Wong||Four Seasons|
|Year||Venue||Representative||Represented Hotel||International Achievements|
|2013||Hamburg, Germany||Gwendolyn Chia||St. Regis Singapore||Winner|
|2012||Prague, Czech Republic||Diane Lim Xing Rui||Intercontinental Hotel||First Runner-Up|
|2007||Tallin, Estonia||Karene Lim Kai Lin||Four Seasons Hotel||Winner|
|2004||Paris, France||Jennifer Lai May Leng||Raffles the Plaza||Second Runner-Up|
|2003||Berlin, Germany||Edmund Lim Chong||The Oriental||Winner|
|2002||Brussels, Belgium||Aisha Ahmad||Four Seasons Hotel||Winner|
|1999||Singapore||Sukhbir Kaur||Sheraton Towers||First Runner-Up|
|1998||Lausanne, Switzerland||Loga Nathan||Four Seasons Hotel||Winner|
|1997||Prague, Czech Republic||Janet Wong||Four Seasons Hotel||First Runner-Up|
Hello everyone! I am Azmi and it is an honour to be awarded the Alcatel-Lucent Challenge Trophy Hotel Receptionist of the Year 2019 for Singapore.
The entire journey has not been easy but it was definitely a fruitful experience. The competition started with 53 other hopeful candidates, all fired up to represent their own respective hotels. We spent a full day of training before the Preliminary rounds that filtered 15 of us to the Finals. The final 14 candidates & myself bonded & learnt so much from one another during the 3-day bootcamp that was held to prep us before the final round.
As I’ve always been a people-person, I took a leap of faith with the hospitality industry. The course of my study has definitely deepen my passion for it. Being exposed to various departments during my internship and short job stints, I learnt the ropes of a hotel better and understood how each department works and co-link to one another. Back at the hotel, I am known for the quote “Teamwork makes the dreamwork” within my colleagues. To me, teamwork is essential while working in this industry. It forms healthy relationships among colleagues which motivates us to do our job better individually and when we come together, we create the dream team to provide excellent service to our guests.
While winning the ROTY 2019 has been a huge honour, representing Singapore for the David Campbell Trophy 2020 was an extraordinary experience for me. Travelling all the way to Warsaw, Poland, meeting 14 other ROTY of their own section/country was definitely eye-opening. Fostering new international friendships, from all corners of the world, who shares the same passion and interest as me made me realise how riveting this industry is at an international stage.
I would like to thank ARDE Singapore as well as the sponsors and partners for the once in a lifetime experience and for entrusting me to represent Singapore at an international competition.”