The Receptionist of the Year (ROTY) Competition is back and into its 24th year! This year’s winner will be representing Singapore to compete for the David Campbell Trophy in February 2020 in Warsaw, Poland.
While we congratulate Ms. Estelle Niveau, from Paris, France for winning the coveted David Campbell Trophy 2019 in London, United Kingdom, we aspire to bring the trophy back to Singapore. Now is the time to hunt for our next Singapore representative! YOUR Hotel’s representative may be the next winner!
Registration is opened from 3 June 2019 to 30 June 2019. Hotels can enjoy the convenience of registering their nominations online at: http://aicr.org.sg/awards-registration/receptionist-of-the-year.
Qualified nominees will be contacted by the ROTY Competition Organising Committee by early July 2019.
For highlights of the ROTY Competition and the ROTY Roadmap, please refer to the attached pdf file. Should further information be required, please contact us at email@example.com.
We look forward to your Hotel’s participation!
Marvin Ho & Alvin Tan
ROTY Organizing Committee
There are two stages: the Preliminary Round comprising a Written Assessment and an Interview, to be held in August 2019, and the Final Round, consisting of a Written Examination and a Role Play, is scheduled in October 2019.
The International Competition, to be held in February 2020 in Warsaw, Poland, comprises a Written Examination and a Role Play.
To qualify for the competition, the nominee must:
Skills and knowledge related to
A written assessment of your nominee performance will be made available for all participants.
|Year||ROTY Winners||Represented Hotel|
|2018||Koh Shi Han Amanda||Pan Pacific Singapore|
|2017||Heng Jian Sheng Douglas||Ritz-Carlton Millenia Singapore|
|2016||Christine Yeo||PARKROYAL on Pickering hotel|
|2015||Alvin Tan||Ritz Carlton Millenia Singapore|
|2014||Carmen Foong||The Regent Singapore|
|2013||Gwendolyn Chia||St Regis Singapore|
|2012||Shireen Bhullara||Raffles Hotel|
|2011||Diane Lim||InterContinental Singapore|
|2010||Joan Seng||Conrad Centennial|
|2009||Ivy Teong||Royal Plaza on Scotts|
|2008||Makoto Namiki||Pan Pacific Singapore|
|2007||Dawn Yeo||The Fullerton Hotel|
|2005||Ian Soh||Grand Copthorne Waterfront|
|2006||Karene Lim||Four Seasons|
|2004||Christina Ho||Raffles The Plaza|
|2003||Jennifer Lai||Raffles The Plaza|
|2002||Edmund Lim||Mandarin Oriental|
|2001||Aisha Ahmad||Four Seasons|
|2000||Shanny Goh||Westin Plaza|
|1998||Sukhbir Kaur||Sheraton Towers|
|1997||Logan Nathan||Four Seasons|
|1996||Janet Wong||Four Seasons|
|Year||Venue||Representative||Represented Hotel||International Achievements|
|2013||Hamburg, Germany||Gwendolyn Chia||St. Regis Singapore||Winner|
|2012||Prague, Czech Republic||Diane Lim Xing Rui||Intercontinental Hotel||First Runner-Up|
|2007||Tallin, Estonia||Karene Lim Kai Lin||Four Seasons Hotel||Winner|
|2004||Paris, France||Jennifer Lai May Leng||Raffles the Plaza||Second Runner-Up|
|2003||Berlin, Germany||Edmund Lim Chong||The Oriental||Winner|
|2002||Brussels, Belgium||Aisha Ahmad||Four Seasons Hotel||Winner|
|1999||Singapore||Sukhbir Kaur||Sheraton Towers||First Runner-Up|
|1998||Lausanne, Switzerland||Loga Nathan||Four Seasons Hotel||Winner|
|1997||Prague, Czech Republic||Janet Wong||Four Seasons Hotel||First Runner-Up|
Hi Everyone! My Name is Amanda, I am deeply honoured to be chosen as Alcatel-Lucent Challenge Trophy Hotel Receptionist of the Year 2018 for Singapore. The whole journey was not an easy one but I have gained so much from it with so much emotions.
I have always loved the hospitality industry since young. I have always told myself that I do not want to end up working in desk bound job but instead I want to meet new people every single day. So, I took up the hospitality course as my major and I ventured into this line for my career. My career path in hotel industry was not really a smooth one. As I am more of an introvert person, I have faced difficulties when trying to make conversations with guest or trying to be really comfortable in front of them. It really does not seem as easy it is at all. As days went by with the help of my colleagues and leaders, I then started to gain confidence and boost up on my interaction with guest as you know practice make perfect!
My ROTY journey had made me grow with all the new challenges being thrown at me. It all started with who shall be representing the hotel for the next ROTY and came down to me attending the boot camps meeting the 55 individuals to the 12 finalists and then finally the one who will be representing Singapore. Every interview and stage that we have went through left me with shivers down my spine but the end result was worth it. All of us have learnt so much from one another and I am no exception.
“True Hospitality is welcoming the stranger on her own terms. This kind of hospitality can only be offered by those who have found the centre of their lives in their own hearts ” – Henri Nouwen
I always believe that if you have the passion right from your heart to serve every guest, you will find the utmost happiness in this career and priceless sense of achievement. Thank you everyone for making this happen for me and ARDE for this opportunity to represent Singapore.