Receptionist of the Year

Be the next rising star

Alcatel-Lucent Challenge Trophy Hotel Receptionist of the Year Competition is back!

The Receptionist of the Year (ROTY) Competition is back and into its 23rd year!  This year’s winner will be representing Singapore to compete for the David Campbell Trophy in January 2019 in London, UK.

While we congratulate Ms. Valentina Ventura, from Rome, Italy for winning the coveted David Campbell Trophy 2018 in Zurich, Switzerland, we aspire to bring the trophy back to Singapore.  Now is the time to hunt for our next Singapore representative!  YOUR Hotel’s representative may be the next winner!

Registration is opened from 11 June 2018 to 29 June 2018. Hotels can enjoy the convenience of registering their nominations online:

Qualified nominees will be contacted by the ROTY Competition Organising Committee by early July 2018.

For highlights of the ROTY Competition and the ROTY Roadmap, please refer to the pdf file.  Should further information be required, please contact us at

We look forward to your Hotel’s participation!


Mervlyn Chew & Alvin Tan

ROTY Organizing Committee

National level

There are two stages: the Preliminary Round comprising a Written Assessment and an Interview, to be held in August 2018, and the Final Round, consisting of a Written Examination and a Role Play, is scheduled in October/November 2018.

International Level

The International Competition, to be held in January 2019 in London, U.K., comprises a Written Examination and a Role Play.

National Level

To qualify for the competition, the nominee must:

  1. Be a confirmed1 full-time employee of the hotel, performing the job functions of a hotel receptionist2;
  2. Be either a Singapore Citizen or Permanent Resident between 18 and 35 years old;
  3. Be nominated by the General Manager, seconded by a member of the Association of Rooms Division Executives, Singapore (ARDE) working at the same hotel or by the FOM/RDM if the hotel does not have an ARDE member;
  4. Be able to perform, proficiently, tasks related to the following:
    • Reservations
    • Reception, guest information and services
    • Guest departure, Cashiering and Front Office accounting
    • Business centre services
    • Telephone and related services
  5. Have knowledge of the following:
    • Cost, profit and revenue (including basic revenue management)
    • Staffing level and structure
    • Sales and promotion
  6. Be available to attend a full day workshop cum Competition Briefing organised by the ROTY Organising Committee on 21 July 2017.


Note 1
  • “confirmed” means “after probation”, regardless of the length of probationary period stipulated by the hotel
Note 2
  • The nominee should not be holding a supervisory/managerial position (e.g. management trainee) at the hotel. A letter is required from Human Resource to confirm the nominee’s non-supervisory/managerial position at the hotel
Note 3
  • Provide a before and after case study, including a short write-up on how the job has been redesigned, and the specific technology that will be used, if any.

International Level

  1. The winner at the National Level will represent Singapore at the International level.
  2. The candidate must be working with the hotel that nominated him/her for the competition at the national level at the time of the international competition.
  3. In the event that the winner cannot represent Singapore due to unforeseen circumstance, the first runner-up at the National Level will replace his/her participation at the International level.
  4. Final decision on the eligibility of candidate is at the discretion of the Executive Organising Committee.

Competency Level

Skills and knowledge related to

  1. Reservation and yield management basics
  2. Reception, Guest information and services
  3. Guest departure, Cashiering and front office accounting
  4. Business centre services
  5. Telephone and related services
  6. Cost, profit and revenue knowledge
  7. Staffing level and structure
  8. Promotional Ideas

A written assessment of your nominee performance will be made available for all participants.

YearROTY WinnersRepresented Hotel
2017Heng Jian Sheng DouglasRitz-Carlton Millenia Singapore
2016Christine YeoPARKROYAL on Pickering hotel
2015Alvin TanRitz Carlton Millenia Singapore
2014Carmen FoongThe Regent Singapore
2013Gwendolyn ChiaSt Regis Singapore
2012Shireen BhullaraRaffles Hotel
2011Diane LimInterContinental Singapore
2010Joan SengConrad Centennial
2009Ivy TeongRoyal Plaza on Scotts
2008Makoto NamikiPan Pacific Singapore
2007Dawn YeoThe Fullerton Hotel
2005Ian SohGrand Copthorne Waterfront
2006Karene LimFour Seasons
2004Christina HoRaffles The Plaza
2003Jennifer LaiRaffles The Plaza
2002Edmund LimMandarin Oriental
2001Aisha AhmadFour Seasons
2000Shanny GohWestin Plaza
1999Michelle NorforRitz-Carlton
1998Sukhbir KaurSheraton Towers
1997Logan NathanFour Seasons
1996Janet WongFour Seasons
YearVenueRepresentativeRepresented HotelInternational Achievements
2013Hamburg, GermanyGwendolyn ChiaSt. Regis SingaporeWinner
2012Prague, Czech Republic Diane Lim Xing RuiIntercontinental HotelFirst Runner-Up
2007Tallin, EstoniaKarene Lim Kai LinFour Seasons HotelWinner
2004Paris, FranceJennifer Lai May LengRaffles the PlazaSecond Runner-Up
2003 Berlin, GermanyEdmund Lim ChongThe OrientalWinner
2002Brussels, BelgiumAisha AhmadFour Seasons HotelWinner
1999SingaporeSukhbir KaurSheraton TowersFirst Runner-Up
1998Lausanne, SwitzerlandLoga NathanFour Seasons HotelWinner
1997Prague, Czech RepublicJanet WongFour Seasons HotelFirst Runner-Up

There are no regrets to look back in life, only lessons to learn from.

Heng Jian Sheng Douglas - The Receptionist of the Year Singapore (2017)

My name is Heng Jian Sheng, Douglas, and it is my highest honor to be selected as the Alcatel-Lucent Challenge Trophy Hotel Receptionist of the Year 2017. The entire journey so far has been nothing short of exhilarating, enlightening and humbling.

Having been labelled as ‘talkative’, ‘over-zealous’ and ‘hyperactive’ since young, the opportunities to interact with people at anytime and anywhere have made the hospitality industry a perfect platform for my daily dose of ‘human interaction’.

The hospitality industry has also provided me with the opportunity to meet people from all over the world without me having to leave Singapore. With each and every guest having their own story to tell, I look forward to coming to work every single day, aiming to not only assist, but delight my guests.

The journey thus far as the Alcatel-Lucent Challenge Trophy Hotel Receptionist of the Year 2017, from the registration and workshops, to the preliminary round, to the announcement of finalists, to the boot camp, to the finals, and finally to representing Singapore on the international stage, has been extremely rewarding. Every stage of the competition presented new challenges to learn from and opportunities to meet fellow industry players, both local and overseas. While the jittery nerves, immense pressure and steep learning curve were huge trials to overcome, the exposure and recognition gained have made everything worth it.

I believe that by giving one’s best shot at every opportunity or challenge life throws at him or her, one will then live with no regrets, but gain useful experiences, even if things do not work out as planned. I am fortunate mine did, and once again, I am extremely thankful to be selected as the Alcatel-Lucent Challenge Trophy Hotel Receptionist of the Year 2017.

Nominate potential candidates now

Details of nominee