The Singapore Best Receptionist Competition (SBRC) is back and into its 27th year!
We are happy to announce that this year’s winner will be representing Singapore to compete at the World’s Best Receptionist Competition (WBRC) during the AICR Congress 2023 at Doha, Qatar, 25 – 28 February 2023.
While congratulating Ms. Shobanah S. Muthiah, AICR Singapore Winner 2021 from Raffles Hotel Singapore and Ms Pia Zumkey, AICR World Best Receptionist 2022 from Kempinski Hotel Berchtesgaden, Germany, we are beginning our search for the next Singapore representative who will bring back the trophy to Singapore! YOUR Hotel’s representative may be the next winner we are looking for!
Registration will be opened now till 19 August 2022. Enjoy the convenience of registering your nomination online at: http://aicr.org.sg/awards-registration/receptionist-of-the-year/ (For more details, please refer information on the link or in the attached pdf file.)
Nominees who qualify for the Competition will be contacted by the SBRC Organising Committee within two weeks of receipt of the nomination. Do submit your nomination early to avoid last minute rush to provide the required supporting documents stated on page 2 of the attached file.
Should you further information, please email email@example.com.
We look forward to your Hotel’s participation!
Adeline Teoh, Alvin Tan & Ian Soh
SBRC Organising Committee 2022
There are two stages: the Preliminary Competition comprising a Written Assessment and an Interview, to be held on 29th, 30th and 31st August 2022 and the Final Competition, consisting of a Written Examination and a Role Play, is scheduled in October 2022.
The International “World’s Best Receptionist Competition” will be held at Doha, Qatar from 25 to 28 February 2023.
To qualify for the competition, the nominee must:
Written Assessment: 10 marks (30 minutes)
This assessment comprises 20 multiple-choice questions on the duties and responsibilities of hotel receptionists as well as situational problem-solving and decision-making.
Candidates will take the Written Assessment on 6 September 2021. The assessment may be conducted on-site, or on-line, depending on prevailing safe management guidelines. More information will be provided closer to the date of the assessment.
Interview (conducted on-line): 90 marks (15 minutes)
Introduction/Elevated Pitch: Not Graded (1.5 minutes)
This is a self-introduction recorded video of 1.5 minutes (maximum), and will be
used for WBRC Marketing / Social Media posts. Candidates are encouraged to
include the following points:
¡ Greeting & What is your name (in your local language)?
¡ What AICR section do you represent? (all other questions to be answered
¡ What hotel do you represent?
¡ What is the AICR and why is it important to join the association?
¡ Tell us more about your current progress in the competition. How did you
learn about it? What happened when you won in your country?
¡ What will you take away from the competition? Will you stay part of the AICR
¡ What is so special about working in the industry as a receptionist?
Back Office Tasks: 50 marks (Up to 120 minutes)
Candidate will be asked to perform 5 Back-Office Tasks.
¡ Example 1: Answer to a guest request for a room reservation.
¡ Example 2: Reply to a complaint.
¡ Example 3: Reconcile a daily cashier report.
These tasks will be completed using the appropriate feature of the online
Recorded Role Play: 50 marks (maximum 15 minutes)
This is the main part of the competition. The role play is based on a “typical shift
at the reception, when one never knows what to expect next”!
Candidates will be confronted with a live role play with two role-players involved.
¡ Each candidate will be given a schedule to log into Zoom.
¡ The candidate will be assigned to a Breakout Room where they will be met
by the role-players.
¡ The candidate will be asked to interact by providing the most appropriate
answer to each situation.
Skills and knowledge related to
A written assessment of your nominee performance will be made available for all participants.
|Year||ROTY Winners||Represented Hotel|
|2022||Jeff Kek Xiu Jie||Mandarin Oriental Singapore|
|2021||Shobanah S. Muthiah||Raffles Hotel Singapore|
|2020||Vithyabharathi DO Subramaniam||Marina Bay Sands|
|2019||Azmi Idris||Four Seasons Hotel Singapore|
|2018||Koh Shi Han Amanda||Pan Pacific Singapore|
|2017||Heng Jian Sheng Douglas||Ritz-Carlton Millenia Singapore|
|2016||Christina Yeo||PARKROYAL on Pickering hotel|
|2015||Alvin Tan||Ritz Carlton Millenia Singapore|
|2014||Carmen Foong||The Regent Singapore|
|2013||Gwendolyn Chia||St Regis Singapore|
|2012||Shireen Bhullara||Raffles Hotel|
|2011||Diane Lim||InterContinental Singapore|
|2010||Joan Seng||Conrad Centennial|
|2009||Ivy Teong||Royal Plaza on Scotts|
|2008||Makoto Namiki||Pan Pacific Singapore|
|2007||Dawn Yeo||The Fullerton Hotel|
|2005||Ian Soh||Grand Copthorne Waterfront|
|2006||Karene Lim||Four Seasons|
|2004||Christina Ho||Raffles The Plaza|
|2003||Jennifer Lai||Raffles The Plaza|
|2002||Edmund Lim||Mandarin Oriental|
|2001||Aisha Ahmad||Four Seasons|
|2000||Shanny Goh||Westin Plaza|
|1998||Sukhbir Kaur||Sheraton Towers|
|1997||Logan Nathan||Four Seasons|
|1996||Janet Wong||Four Seasons|
|Year||Venue||Representative||Represented Hotel||International Achievements|
|2020||Geneva, Switzerland||Vithyabharathi DO Subramaniam||Marina Bay Sands Singapore||First Runner-Up|
|2013||Hamburg, Germany||Gwendolyn Chia||St. Regis Singapore||Winner|
|2012||Prague, Czech Republic||Diane Lim Xing Rui||Intercontinental Hotel||First Runner-Up|
|2007||Tallin, Estonia||Karene Lim Kai Lin||Four Seasons Hotel||Winner|
|2004||Paris, France||Jennifer Lai May Leng||Raffles the Plaza||Second Runner-Up|
|2003||Berlin, Germany||Edmund Lim Chong||The Oriental||Winner|
|2002||Brussels, Belgium||Aisha Ahmad||Four Seasons Hotel||Winner|
|1999||Singapore||Sukhbir Kaur||Sheraton Towers||First Runner-Up|
|1998||Lausanne, Switzerland||Loga Nathan||Four Seasons Hotel||Winner|
|1997||Prague, Czech Republic||Janet Wong||Four Seasons Hotel||First Runner-Up|