The Receptionist of the Year (ROTY) Competition is back and into its 23rd year! This year’s winner will be representing Singapore to compete for the David Campbell Trophy in January 2019 in London, UK.
While we congratulate Ms. Valentina Ventura, from Rome, Italy for winning the coveted David Campbell Trophy 2018 in Zurich, Switzerland, we aspire to bring the trophy back to Singapore. Now is the time to hunt for our next Singapore representative! YOUR Hotel’s representative may be the next winner!
Registration is opened from 11 June 2018 to 29 June 2018. Hotels can enjoy the convenience of registering their nominations online: http://aicr.org.sg/awards-registration/receptionist-of-the-year.
Qualified nominees will be contacted by the ROTY Competition Organising Committee by early July 2018.
We look forward to your Hotel’s participation!
Mervlyn Chew & Alvin Tan
ROTY Organizing Committee
There are two stages: the Preliminary Round comprising a Written Assessment and an Interview, to be held in August 2018, and the Final Round, consisting of a Written Examination and a Role Play, is scheduled in October/November 2018.
The International Competition, to be held in January 2019 in London, U.K., comprises a Written Examination and a Role Play.
To qualify for the competition, the nominee must:
Skills and knowledge related to
A written assessment of your nominee performance will be made available for all participants.
|Year||ROTY Winners||Represented Hotel|
|2017||Heng Jian Sheng Douglas||Ritz-Carlton Millenia Singapore|
|2016||Christine Yeo||PARKROYAL on Pickering hotel|
|2015||Alvin Tan||Ritz Carlton Millenia Singapore|
|2014||Carmen Foong||The Regent Singapore|
|2013||Gwendolyn Chia||St Regis Singapore|
|2012||Shireen Bhullara||Raffles Hotel|
|2011||Diane Lim||InterContinental Singapore|
|2010||Joan Seng||Conrad Centennial|
|2009||Ivy Teong||Royal Plaza on Scotts|
|2008||Makoto Namiki||Pan Pacific Singapore|
|2007||Dawn Yeo||The Fullerton Hotel|
|2005||Ian Soh||Grand Copthorne Waterfront|
|2006||Karene Lim||Four Seasons|
|2004||Christina Ho||Raffles The Plaza|
|2003||Jennifer Lai||Raffles The Plaza|
|2002||Edmund Lim||Mandarin Oriental|
|2001||Aisha Ahmad||Four Seasons|
|2000||Shanny Goh||Westin Plaza|
|1998||Sukhbir Kaur||Sheraton Towers|
|1997||Logan Nathan||Four Seasons|
|1996||Janet Wong||Four Seasons|
|Year||Venue||Representative||Represented Hotel||International Achievements|
|2013||Hamburg, Germany||Gwendolyn Chia||St. Regis Singapore||Winner|
|2012||Prague, Czech Republic||Diane Lim Xing Rui||Intercontinental Hotel||First Runner-Up|
|2007||Tallin, Estonia||Karene Lim Kai Lin||Four Seasons Hotel||Winner|
|2004||Paris, France||Jennifer Lai May Leng||Raffles the Plaza||Second Runner-Up|
|2003||Berlin, Germany||Edmund Lim Chong||The Oriental||Winner|
|2002||Brussels, Belgium||Aisha Ahmad||Four Seasons Hotel||Winner|
|1999||Singapore||Sukhbir Kaur||Sheraton Towers||First Runner-Up|
|1998||Lausanne, Switzerland||Loga Nathan||Four Seasons Hotel||Winner|
|1997||Prague, Czech Republic||Janet Wong||Four Seasons Hotel||First Runner-Up|
My name is Heng Jian Sheng, Douglas, and it is my highest honor to be selected as the Alcatel-Lucent Challenge Trophy Hotel Receptionist of the Year 2017. The entire journey so far has been nothing short of exhilarating, enlightening and humbling.
Having been labelled as ‘talkative’, ‘over-zealous’ and ‘hyperactive’ since young, the opportunities to interact with people at anytime and anywhere have made the hospitality industry a perfect platform for my daily dose of ‘human interaction’.
The hospitality industry has also provided me with the opportunity to meet people from all over the world without me having to leave Singapore. With each and every guest having their own story to tell, I look forward to coming to work every single day, aiming to not only assist, but delight my guests.
The journey thus far as the Alcatel-Lucent Challenge Trophy Hotel Receptionist of the Year 2017, from the registration and workshops, to the preliminary round, to the announcement of finalists, to the boot camp, to the finals, and finally to representing Singapore on the international stage, has been extremely rewarding. Every stage of the competition presented new challenges to learn from and opportunities to meet fellow industry players, both local and overseas. While the jittery nerves, immense pressure and steep learning curve were huge trials to overcome, the exposure and recognition gained have made everything worth it.
I believe that by giving one’s best shot at every opportunity or challenge life throws at him or her, one will then live with no regrets, but gain useful experiences, even if things do not work out as planned. I am fortunate mine did, and once again, I am extremely thankful to be selected as the Alcatel-Lucent Challenge Trophy Hotel Receptionist of the Year 2017.