Receptionist of the Year

Be the next rising star

Alcatel-Lucent Challenge Trophy Hotel Receptionist of the Year Competition is back!

The Receptionist of the Year (ROTY) Competition is back and into its 24th year!  This year’s winner will be representing Singapore to compete for the David Campbell Trophy in February 2020 in Warsaw, Poland.


While we congratulate Ms. Estelle Niveau, from Paris, France for winning the coveted David Campbell Trophy 2019 in London, United Kingdom, we aspire to bring the trophy back to Singapore.  Now is the time to hunt for our next Singapore representative!  YOUR Hotel’s representative may be the next winner!


Registration is opened from 3 June 2019 to 30 June 2019. Hotels can enjoy the convenience of registering their nominations online at:


Qualified nominees will be contacted by the ROTY Competition Organising Committee by early July 2019.


For highlights of the ROTY Competition and the ROTY Roadmap, please refer to the attached pdf file.  Should further information be required, please contact us at


We look forward to your Hotel’s participation!



Marvin Ho & Alvin Tan

ROTY Organizing Committee


National level

There are two stages: the Preliminary Round comprising a Written Assessment and an Interview, to be held in August 2019, and the Final Round, consisting of a Written Examination and a Role Play, is scheduled in October 2019.

International Level

The International Competition, to be held in February 2020 in Warsaw, Poland, comprises a Written Examination and a Role Play.

National Level

To qualify for the competition, the nominee must:

  1. Be a confirmed1 full-time employee of the hotel, performing the job functions of a hotel receptionist2;
  2. Be either a Singapore Citizen or Permanent Resident between 18 and 35 years old;
  3. Be nominated by the General Manager, seconded by a member of the Association of Rooms Division Executives, Singapore (ARDE) working at the same hotel or by the FOM/RDM if the hotel does not have an ARDE member;
  4. Be able to perform, proficiently, tasks related to the following:
    • Reservations
    • Reception, guest information and services
    • Guest departure, Cashiering and Front Office accounting
    • Business centre services
    • Telephone and related services
  5. Have knowledge of the following:
    • Cost, profit and revenue (including basic revenue management)
    • Staffing level and structure
    • Sales and promotion
  6. Be available to attend a full day workshop cum Competition Briefing organised by the ROTY Organising Committee on 10 July 2019.
  7. Each hotel may only nominate ONE candidate for this competition.
  8. Past years candidate ma be nominated again as long as they still fulfill Point 1 and have not qualified for the Final Round for the previous time they participated in this competition
  9. Upon completion of the Workshop on 10th July 2019, a refund is no longer applicable should the candidate withdraw from the competition.
  10. Should there be a last minute replacement of candidate due to unforeseen circumstances (i.e. candidate resigned from hotel), this has to be done before the Preliminary Round. No replacements will be accepted after this point.


Note 1
  • “confirmed” means “after probation”, regardless of the length of probationary period stipulated by the hotel
Note 2
  • The nominee should not be holding a supervisory/managerial position (e.g. management trainee) at the hotel. A letter is required from Human Resource to confirm the nominee’s non-supervisory/managerial position at the hotel

International Level

  1. The winner at the National Level will represent Singapore at the International level.
  2. The candidate must be working with the hotel that nominated him/her for the competition at the national level at the time of the international competition.
  3. In the event that the winner cannot represent Singapore due to unforeseen circumstance, the first runner-up at the National Level will replace his/her participation at the International level.
  4. Final decision on the eligibility of candidate is at the discretion of the Executive Organising Committee.

Competency Level

Skills and knowledge related to

  1. Reservation and yield management basics
  2. Reception, Guest information and services
  3. Guest departure, Cashiering and front office accounting
  4. Business centre services
  5. Telephone and related services
  6. Cost, profit and revenue knowledge
  7. Staffing level and structure
  8. Promotional Ideas

A written assessment of your nominee performance will be made available for all participants.

YearROTY WinnersRepresented Hotel
2019Azmi IdrisFour Seasons Hotel Singapore
2018Koh Shi Han AmandaPan Pacific Singapore
2017Heng Jian Sheng DouglasRitz-Carlton Millenia Singapore
2016Christine YeoPARKROYAL on Pickering hotel
2015Alvin TanRitz Carlton Millenia Singapore
2014Carmen FoongThe Regent Singapore
2013Gwendolyn ChiaSt Regis Singapore
2012Shireen BhullaraRaffles Hotel
2011Diane LimInterContinental Singapore
2010Joan SengConrad Centennial
2009Ivy TeongRoyal Plaza on Scotts
2008Makoto NamikiPan Pacific Singapore
2007Dawn YeoThe Fullerton Hotel
2005Ian SohGrand Copthorne Waterfront
2006Karene LimFour Seasons
2004Christina HoRaffles The Plaza
2003Jennifer LaiRaffles The Plaza
2002Edmund LimMandarin Oriental
2001Aisha AhmadFour Seasons
2000Shanny GohWestin Plaza
1999Michelle NorforRitz-Carlton
1998Sukhbir KaurSheraton Towers
1997Logan NathanFour Seasons
1996Janet WongFour Seasons
YearVenueRepresentativeRepresented HotelInternational Achievements
2013Hamburg, GermanyGwendolyn ChiaSt. Regis SingaporeWinner
2012Prague, Czech Republic Diane Lim Xing RuiIntercontinental HotelFirst Runner-Up
2007Tallin, EstoniaKarene Lim Kai LinFour Seasons HotelWinner
2004Paris, FranceJennifer Lai May LengRaffles the PlazaSecond Runner-Up
2003 Berlin, GermanyEdmund Lim ChongThe OrientalWinner
2002Brussels, BelgiumAisha AhmadFour Seasons HotelWinner
1999SingaporeSukhbir KaurSheraton TowersFirst Runner-Up
1998Lausanne, SwitzerlandLoga NathanFour Seasons HotelWinner
1997Prague, Czech RepublicJanet WongFour Seasons HotelFirst Runner-Up

Teamwork Makes The Dreamwork

Azmi Idris - The Receptionist of the Year Singapore (2019)

Hello everyone! I am Azmi and it is an honour to be awarded the Alcatel-Lucent Challenge Trophy Hotel Receptionist of the Year 2019 for Singapore.

The entire journey has not been easy but it was definitely a fruitful experience. The competition started with 53 other hopeful candidates, all fired up to represent their own respective hotels. We spent a full day of training before the Preliminary rounds that filtered 15 of us to the Finals. The final 14 candidates & myself bonded & learnt so much from one another during the 3-day bootcamp that was held to prep us before the final round.

As I’ve always been a people-person, I took a leap of faith with the hospitality industry. The course of my study has definitely deepen my passion for it. Being exposed to various departments during my internship and short job stints, I learnt the ropes of a hotel better and understood how each department works and co-link to one another. Back at the hotel, I am known for the quote “Teamwork makes the dreamwork” within my colleagues. To me, teamwork is essential while working in this industry. It forms healthy relationships among colleagues which motivates us to do our job better individually and when we come together, we create the dream team to provide excellent service to our guests.

While winning the ROTY 2019 has been a huge honour, representing Singapore for the David Campbell Trophy 2020 was an extraordinary experience for me. Travelling all the way to Warsaw, Poland, meeting 14 other ROTY of their own section/country was definitely eye-opening. Fostering new international friendships, from all corners of the world, who shares the same passion and interest as me made me realise how riveting this industry is at an international stage.

I would like to thank ARDE Singapore as well as the sponsors and partners for the once in a lifetime experience and for entrusting me to represent Singapore at an international competition.”

Nominate potential candidates now

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