Receptionist of the Year

Be the next rising star

Alcatel-Lucent Challenge Trophy Hotel Receptionist of the Year Competition is back!

The Receptionist of the Year (ROTY) Competition is back and into its 23rd year!  This year’s winner will be representing Singapore to compete for the David Campbell Trophy in January 2019 in London, UK.

While we congratulate Ms. Valentina Ventura, from Rome, Italy for winning the coveted David Campbell Trophy 2018 in Zurich, Switzerland, we aspire to bring the trophy back to Singapore.  Now is the time to hunt for our next Singapore representative!  YOUR Hotel’s representative may be the next winner!

Registration is opened from 11 June 2018 to 29 June 2018. Hotels can enjoy the convenience of registering their nominations online: http://aicr.org.sg/awards-registration/receptionist-of-the-year.

Qualified nominees will be contacted by the ROTY Competition Organising Committee by early July 2018.

For highlights of the ROTY Competition and the ROTY Roadmap, please refer to the pdf file.  Should further information be required, please contact us at arde.sg@gmail.com

We look forward to your Hotel’s participation!

Amicalment

Mervlyn Chew & Alvin Tan

ROTY Organizing Committee
Email: arde.sg@gmail.com

National level

There are two stages: the Preliminary Round comprising a Written Assessment and an Interview, to be held in August 2018, and the Final Round, consisting of a Written Examination and a Role Play, is scheduled in October/November 2018.

International Level

The International Competition, to be held in January 2019 in London, U.K., comprises a Written Examination and a Role Play.

National Level

To qualify for the competition, the nominee must:

  1. Be a confirmed1 full-time employee of the hotel, performing the job functions of a hotel receptionist2;
  2. Be either a Singapore Citizen or Permanent Resident between 18 and 35 years old;
  3. Be nominated by the General Manager, seconded by a member of the Association of Rooms Division Executives, Singapore (ARDE) working at the same hotel or by the FOM/RDM if the hotel does not have an ARDE member;
  4. Be able to perform, proficiently, tasks related to the following:
    • Reservations
    • Reception, guest information and services
    • Guest departure, Cashiering and Front Office accounting
    • Business centre services
    • Telephone and related services
  5. Have knowledge of the following:
    • Cost, profit and revenue (including basic revenue management)
    • Staffing level and structure
    • Sales and promotion
  6. Be available to attend a full day workshop cum Competition Briefing organised by the ROTY Organising Committee on 21 July 2017.

Notes

Note 1
  • “confirmed” means “after probation”, regardless of the length of probationary period stipulated by the hotel
Note 2
  • The nominee should not be holding a supervisory/managerial position (e.g. management trainee) at the hotel. A letter is required from Human Resource to confirm the nominee’s non-supervisory/managerial position at the hotel
Note 3
  • Provide a before and after case study, including a short write-up on how the job has been redesigned, and the specific technology that will be used, if any.

International Level

  1. The winner at the National Level will represent Singapore at the International level.
  2. The candidate must be working with the hotel that nominated him/her for the competition at the national level at the time of the international competition.
  3. In the event that the winner cannot represent Singapore due to unforeseen circumstance, the first runner-up at the National Level will replace his/her participation at the International level.
  4. Final decision on the eligibility of candidate is at the discretion of the Executive Organising Committee.

Competency Level

Skills and knowledge related to

  1. Reservation and yield management basics
  2. Reception, Guest information and services
  3. Guest departure, Cashiering and front office accounting
  4. Business centre services
  5. Telephone and related services
  6. Cost, profit and revenue knowledge
  7. Staffing level and structure
  8. Promotional Ideas

A written assessment of your nominee performance will be made available for all participants.

YearROTY WinnersRepresented Hotel
2018Koh Shi Han AmandaPan Pacific Singapore
2017Heng Jian Sheng DouglasRitz-Carlton Millenia Singapore
2016Christine YeoPARKROYAL on Pickering hotel
2015Alvin TanRitz Carlton Millenia Singapore
2014Carmen FoongThe Regent Singapore
2013Gwendolyn ChiaSt Regis Singapore
2012Shireen BhullaraRaffles Hotel
2011Diane LimInterContinental Singapore
2010Joan SengConrad Centennial
2009Ivy TeongRoyal Plaza on Scotts
2008Makoto NamikiPan Pacific Singapore
2007Dawn YeoThe Fullerton Hotel
2005Ian SohGrand Copthorne Waterfront
2006Karene LimFour Seasons
2004Christina HoRaffles The Plaza
2003Jennifer LaiRaffles The Plaza
2002Edmund LimMandarin Oriental
2001Aisha AhmadFour Seasons
2000Shanny GohWestin Plaza
1999Michelle NorforRitz-Carlton
1998Sukhbir KaurSheraton Towers
1997Logan NathanFour Seasons
1996Janet WongFour Seasons
YearVenueRepresentativeRepresented HotelInternational Achievements
2013Hamburg, GermanyGwendolyn ChiaSt. Regis SingaporeWinner
2012Prague, Czech Republic Diane Lim Xing RuiIntercontinental HotelFirst Runner-Up
2007Tallin, EstoniaKarene Lim Kai LinFour Seasons HotelWinner
2004Paris, FranceJennifer Lai May LengRaffles the PlazaSecond Runner-Up
2003 Berlin, GermanyEdmund Lim ChongThe OrientalWinner
2002Brussels, BelgiumAisha AhmadFour Seasons HotelWinner
1999SingaporeSukhbir KaurSheraton TowersFirst Runner-Up
1998Lausanne, SwitzerlandLoga NathanFour Seasons HotelWinner
1997Prague, Czech RepublicJanet WongFour Seasons HotelFirst Runner-Up

I always believe that if you have the passion right from your heart to serve every guest, you will find the utmost happiness in this career and priceless sense of achievement.

Koh Shi Han Amanda - The Receptionist of the Year Singapore (2018)

Hi Everyone! My Name is Amanda, I am deeply honoured to be chosen as Alcatel-Lucent Challenge Trophy Hotel Receptionist of the Year 2018 for Singapore. The whole journey was not an easy one but I have gained so much from it with so much emotions.

I have always loved the hospitality industry since young. I have always told myself that I do not want to end up working in desk bound job but instead I want to meet new people every single day. So, I took up the hospitality course as my major and I ventured into this line for my career. My career path in hotel industry was not really a smooth one. As I am more of an introvert person, I have faced difficulties when trying to make conversations with guest or trying to be really comfortable in front of them. It really does not seem as easy it is at all. As days went by with the help of my colleagues and leaders, I then started to gain confidence and boost up on my interaction with guest as you know practice make perfect!

My ROTY journey had made me grow with all the new challenges being thrown at me. It all started with who shall be representing the hotel for the next ROTY and came down to me attending the boot camps meeting the 55 individuals to the 12 finalists and then finally the one who will be representing Singapore. Every interview and stage that we have went through left me with shivers down my spine but the end result was worth it. All of us have learnt so much from one another and I am no exception.

“True Hospitality is welcoming the stranger on her own terms. This kind of hospitality can only be offered by those who have found the centre of their lives in their own hearts ” – Henri Nouwen

I always believe that if you have the passion right from your heart to serve every guest, you will find the utmost happiness in this career and priceless sense of achievement. Thank you everyone for making this happen for me and ARDE for this opportunity to represent Singapore.

Nominate potential candidates now

Details of nominee