SHA Best Department

A prestigious award in conjunction with Peak Hospitality Solutions Pte Ltd

Best Department Awards

Dear Industry Colleagues,

The 2018 SHA Best Department Awards, providing a benchmark for service standards in the Rooms Division, is now open for registration. With generous sponsorship from Peak Hospitality Solutions, this competition is in support of SHA’s objective of Raising the Bar on professionalism and service standards of the hotel industry in Singapore.

Since 2007, this competition has recognised the best in class for 4 departments in the Rooms Division (Front Office, Concierge, Reservations and Housekeeping) in the following 3 categories of hotels: Luxury, Deluxe and Superior.

As with previous years, the mystery shopping exercises will be executed between August and October 2018.   After the exercise, participating hotels will be able to access their audit reports online.

To indicate your hotel’s interest in participating in the competition, please click here and complete the form before 31st July 2018.   Upon receipt of your indication of interest, we will provide you with further details on the competition and how you could access the mystery shopper’s reports online at the end of the exercise.

We look forward to your participation.   Should you require further information, please contact us.

Best regards,

Adeline Teoh
President of ARDE, Singapore

The mystery shopping exercise will begin in August and end in October 2018.

The audit reports, collated by Peak Hospitality Solutions, will be ready for review by the participating hotels at the end of the exercise.

For each award category, the participating hotel with the highest points shall be declared the winner.

Award Categories

Best Front Office Department

  • Superior Hotel
  • Deluxe Hotel
  • Luxury Hotel

Best Concierge Department

  • Superior Hotel
  • Deluxe Hotel
  • Luxury Hotel

Best Housekeeping Department

  • Superior Hotel
  • Deluxe Hotel
  • Luxury Hotel

Best Reservations Department

  • Superior Hotel
  • Deluxe Hotel
  • Luxury Hotel

To qualify for the competition, the hotel must

  1. Register using official form sent by ARDE.
  2. Provide a complimentary room night voucher, including a Buffet Dinner and Breakfast for two guest only.

For more information, please contact us.

2018

Superior Hotel
Best Front Office Department AMOY Hotel by Far East Hospitality
Best Concierge Department Park Hotel Clarke Quay
Best Housekeeping Department Park Hotel Clarke Quay
Best Reservations Department Four Points by Sheraton Singapore
Deluxe Hotel
Best Front Office Department Rendezvous Hotel Singapore
Best Concierge Department Rendezvous Hotel Singapore
Best Housekeeping Department Rendezvous Hotel Singapore
Best Reservations Department Marina Bay Sands Singapore
Luxury Hotel
Best Front Office Department The Fullerton Bay Hotel
Best Concierge Department Pan Pacific Singapore
Best Housekeeping Department Pan Pacific Singapore
Best Reservations Department Sofitel Singapore City Center

2017

Superior Hotel
Best Front Office Department AMOY by Far East Hospitality
Best Concierge Department Park Regis Singapore
Best Housekeeping Department Quincy Hotel
Best Reservations Department Four Points by Sheraton Singapore
Superior Hotel
Best Front Office Department Rendezvous Hotel
Best Concierge Department Carlton City Hotel
Best Housekeeping Department Mandarin Orchard Singapore
Best Reservations Department Hard Rock Hotel
Superior Hotel
Best Front Office Department Capella Singapore
Best Concierge Department Capella Singapore
Best Housekeeping Department Pan Pacific Singapore
Best Reservations Department Capella Singapore

2016

Superior Hotel
Best Front Office Department Wanderlust Hotel
Best Concierge Department Park Hotel Clarke Quay
Best Housekeeping Department Park Hotel Clarke Quay
Best Reservations Department Ramada & Days by Zhongshan Park
Superior Hotel
Best Front Office Department Rendezvous Hotel
Best Concierge Department Swissotel Merchant Court
Best Housekeeping Department Swissotel Merchant Court
Best Reservations Department Hard Rock Hotel
Superior Hotel
Best Front Office Department Capella Singapore
Best Concierge Department Capella Singapore
Best Housekeeping Department Capella Singapore
Best Reservations Department Shangri-la Singapore

Enter competition now

Details of hotel

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Categories of Awards