Dear Industry Colleagues,
As with previous years, the mystery shopping exercises will be executed between August and October for all participating hotels. To register for the competition, please complete the Registration Form online at https://aicr.org.sg/awards-registration/sha-best-department/ before 31st July 2019. Upon receipt of your registration, we will provide you with further details on the competition and how you could access the mystery shopper’s report online.
For more information on 2019’s SHA Best Department Awards, click here.
We look forward to your participation. Should you require further information, please contact me or Marvin directly.
With best regards
Adeline Teoh
President of ARDE, Singapore
The mystery shopping exercise will begin in August and end in October 2019.
The audit reports, collated by Peak Hospitality Solutions, will be ready for review by the participating hotels at the end of the exercise.
For each award category, the participating hotel with the highest points shall be declared the winner.
Best Front Office Department
Best Concierge Department
Best Housekeeping Department
Best Reservations Department
To qualify for the competition, the hotel must
For more information, please contact us.
| Superior Hotel | |
|---|---|
| Best Front Office Department | AMOY Hotel by Far East Hospitality |
| Best Concierge Department | Park Regis Singapore |
| Best Housekeeping Department | Quincy Hotel |
| Best Reservations Department | Four Points by Sheraton Singapore |
| Deluxe Hotel | |
| Best Front Office Department | Marina Mandarin Singapore |
| Best Concierge Department | Grand Copthorne Waterfront |
| Best Housekeeping Department | Novotel on Stevens |
| Best Reservations Department | Novotel on Stevens |
| Luxury Hotel | |
| Best Front Office Department | Sofitel Singapore City Center |
| Best Concierge Department | Sofitel Singapore City Center |
| Best Housekeeping Department | Sofitel Singapore City Center |
| Best Reservations Department | Sofitel Singapore City Center |
| Superior Hotel | |
|---|---|
| Best Front Office Department | AMOY Hotel by Far East Hospitality |
| Best Concierge Department | Park Hotel Clarke Quay |
| Best Housekeeping Department | Park Hotel Clarke Quay |
| Best Reservations Department | Four Points by Sheraton Singapore |
| Deluxe Hotel | |
| Best Front Office Department | Rendezvous Hotel Singapore |
| Best Concierge Department | Rendezvous Hotel Singapore |
| Best Housekeeping Department | Rendezvous Hotel Singapore |
| Best Reservations Department | Marina Bay Sands Singapore |
| Luxury Hotel | |
| Best Front Office Department | The Fullerton Bay Hotel |
| Best Concierge Department | Pan Pacific Singapore |
| Best Housekeeping Department | Pan Pacific Singapore |
| Best Reservations Department | Sofitel Singapore City Center |
| Superior Hotel | |
|---|---|
| Best Front Office Department | AMOY by Far East Hospitality |
| Best Concierge Department | Park Regis Singapore |
| Best Housekeeping Department | Quincy Hotel |
| Best Reservations Department | Four Points by Sheraton Singapore |
| Superior Hotel | |
| Best Front Office Department | Rendezvous Hotel |
| Best Concierge Department | Carlton City Hotel |
| Best Housekeeping Department | Mandarin Orchard Singapore |
| Best Reservations Department | Hard Rock Hotel |
| Superior Hotel | |
| Best Front Office Department | Capella Singapore |
| Best Concierge Department | Capella Singapore |
| Best Housekeeping Department | Pan Pacific Singapore |
| Best Reservations Department | Capella Singapore |