Dear Industry Colleagues,
We are pleased and excited to announce our highly anticipated SHA Best Department Awards for 2025. It fills us with great excitement to invite you all back to compete once again for these prestigious awards; as a form of encouragement to your teams and to recognise the best in our industry.
The mystery shopping exercises will be executed between 1 August to 31 October 2025 for all participating hotels. To register for the competition, please complete the Registration Form via the e-mail already sent out by Raihan Abdullah, abdullah.raihan@gmail.com and submit before 31 July 2025. Upon receipt of your registration, we will provide you with further details on the competition and how you could access the mystery shopper’s report online.
It is with much appreciation that we thank you for your continuous support and look forward to your participation. Should you require any further information or the Registration Form, please contact Raihan or myself directly.
All the best in the competition and with best regards,
Damian Tan
President, ARDE Singapore
The mystery shopping exercise will begin from 1 August 2025 to 31 October 2025.
The audit reports, collated by Peak Hospitality Solutions, will be ready for review by the participating hotels at the end of the exercise.
For each award category, the participating hotel with the highest points shall be declared the winner.
Best Front Office Department
Best Concierge Department
Best Housekeeping Department
Best Executive Club Floor Department
For more information, please refer to the SHA Best Dept Awards 2025 Flyer.
For more information, please contact us.
| Represented Luxury Hotel | |
|---|---|
| Best Front Office | Mandarin Oriental Singapore |
| Best Housekeeping | The Fullerton Bay Hotel Singapore / Swissotel The Stamford Singapore / Mandarin Oriental Singapore |
| Best Concierge | Shangri-la Sinapore |
| Best Executive Club Floor | The Fullerton Hotel Singapore / Mandarin Oriental Singapore / Swissotel The Stamford Singapore |
| Represented Upscale Hotel | |
|---|---|
| Best Front Office | PARKROYAL Collection Marina Bay / Paradox Singapore Merchant Court / Momentus Hotel Alexandra |
| Best Housekeeping | The Outpost Sentosa / Momentus Hotel Alexandra / PARKROYAL Collection Marina Bay |
| Best Concierge | PARKROYAL Collection Marina Bay / Oasia Hotel Downtown Singapore / Paradox Singapore Merchant Court |
| Best Executive Club Floor | PARKROYAL Collection Marina Bay / Oasia Hotel Downtown Singapore / Momentus Hotel Alexandra |
| Represented Economy Hotel | |
|---|---|
| Best Front Office | Holiday Inn Express Singapore Clarke Quay / Village Hotel Katong |
| Best Housekeeping | Holiday Inn Express Singapore Clarke Quay / Village Hotel Bugis |
| Represented Luxury Hotel | |
|---|---|
| Best Front Office Department | Conrad Centennial Singapore |
| Best Concierge Department | Conrad Centennial Singapore |
| Best Housekeeping Department | Dusit Thani Laguna Singapore |
| Best Reservations Department | Marina Bay Sands |
| Represented Upscale Hotel | |
|---|---|
| Best Front Office Department | JEN Singapore Tanglin by Shangri-la |
| Best Concierge Department | PARKROYAL Collection Marina Bay Singapore |
| Best Housekeeping Department | One Farrer Hotel Singapore |
| Best Reservations Department | JEN Singapore Tanglin by Shangri-la |
| Superior Hotel | |
|---|---|
| Best Front Office Department | AMOY Hotel by Far East Hospitality |
| Best Concierge Department | Park Regis Singapore |
| Best Housekeeping Department | Quincy Hotel |
| Best Reservations Department | Four Points by Sheraton Singapore |
| Deluxe Hotel | |
| Best Front Office Department | Marina Mandarin Singapore |
| Best Concierge Department | Grand Copthorne Waterfront |
| Best Housekeeping Department | Novotel on Stevens |
| Best Reservations Department | Novotel on Stevens |
| Luxury Hotel | |
| Best Front Office Department | Sofitel Singapore City Center |
| Best Concierge Department | Sofitel Singapore City Center |
| Best Housekeeping Department | Sofitel Singapore City Center |
| Best Reservations Department | Sofitel Singapore City Center |
| Superior Hotel | |
|---|---|
| Best Front Office Department | AMOY Hotel by Far East Hospitality |
| Best Concierge Department | Park Hotel Clarke Quay |
| Best Housekeeping Department | Park Hotel Clarke Quay |
| Best Reservations Department | Four Points by Sheraton Singapore |
| Deluxe Hotel | |
| Best Front Office Department | Rendezvous Hotel Singapore |
| Best Concierge Department | Rendezvous Hotel Singapore |
| Best Housekeeping Department | Rendezvous Hotel Singapore |
| Best Reservations Department | Marina Bay Sands Singapore |
| Luxury Hotel | |
| Best Front Office Department | The Fullerton Bay Hotel |
| Best Concierge Department | Pan Pacific Singapore |
| Best Housekeeping Department | Pan Pacific Singapore |
| Best Reservations Department | Sofitel Singapore City Center |
| Superior Hotel | |
|---|---|
| Best Front Office Department | AMOY by Far East Hospitality |
| Best Concierge Department | Park Regis Singapore |
| Best Housekeeping Department | Quincy Hotel |
| Best Reservations Department | Four Points by Sheraton Singapore |
| Superior Hotel | |
| Best Front Office Department | Rendezvous Hotel |
| Best Concierge Department | Carlton City Hotel |
| Best Housekeeping Department | Mandarin Orchard Singapore |
| Best Reservations Department | Hard Rock Hotel |
| Superior Hotel | |
| Best Front Office Department | Capella Singapore |
| Best Concierge Department | Capella Singapore |
| Best Housekeeping Department | Pan Pacific Singapore |
| Best Reservations Department | Capella Singapore |